BMC IT Service Support

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BMC IT Service Support Developer CenterWelcome to the BMC IT Service Support Development Center where those who leverage BMC technology can find assistance in building solutions that solve critical business problems. This Developer Center provides useful documents, code samples, utilities, toolkits, and integration resources that enhance the value of these IT solutions:

  * Incident & Problem Process Management
  * Service Request Management
  * Change Process Management

BMC Software experts weigh in with commentary ranging from blogs about BSM to podcasts on Self-Service strategies. Make sure to check out the Forums!Browse BMC IT Service Support Content

Forums | Downloads | Library

Featured Content

BMC Gets Open Source Bug

Systems management software vendor BMC has formally announced its open source software strategy with the launch of its BMC Developer Network and four open source projects licensed under the BSD license.

New Patch for ITSM 7.x

BMC Software is alerting users of version 7.x of the BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) to the availability of a patch that provides fixes for various known issues.

Licenses made easy

A document covering AR System and ITSM applications licensing; also includes information on related products such as Analytics, Dashboards for BSM and RKM.

Load Balancing and High Availability for BMC Remedy Action Request System

Presentation on how to configure AR System server group via load balancing

What's New

Performance Benchmarking Best Practices for OLTP

This paper describes best practices for benchmarking the performance of BMC online transaction processing (OLTP) products.

New Incident submission by email

Hi, I am trying to familiarize myself with the Incident Management part of Service Desk. So Far I have installed the following: 1) AR system Version 7.0.01 2) Email engine 3) CMDB Version 2.0.1 4) Assignement Engine...

Support Group created as a Group?

How do I enable my Support Groups to be available on the Group form?

notification

Hi None of the outgoing email are getting created in the AR System email Messages form, but the record is getting created in the NTE:Notifier log, NTE:Notifier. I am not able to see the outgoing email messages in AR System email messages...

Blogs

Rejuvenating the Software Life Cycle
	Author: Mike Lunt
Agile Webinar - recorded and public Thu, 14 Feb 2008 A recording of the Webinar discussing BMC and other companies successes with Agile is now public.

User Interface Design and Usability
	Author: Scott Isensee
Agile Presentation Thu, 1 May 2008

Loose Coupling
	Author: Van Wiles
How to Model a Virtual System in CMDBf Wed, 2 Apr 2008 This entry illustrates ways to model a CIM_VirtualComputerSystem in CMDBf.

Podcasts

Migration to ITSM version 7.0

Hear what we learned during our migration process investigation and how we plan to incorporate those issues for a better overall migration experience.

ITSM v7 Overview

Overview of the new ITSM v7 application suite.

Continuous Improvement in ITSM Application Development

How could they possibly improve on this and why would they want to?

	Remedy ITSM 7 Operational Categorizations: a New Paradigm Fri, 2 May 2008
	Load Balancing and High Availability for BMC Remedy Action Request System Fri, 1 Feb 2008
	How Approvals are used in Change Management 7.0.x Tue, 4 Dec 2007
	BMC UserWorld 2008 Lisbon Tue, 25 Mar 2008

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	BMC UserWorld 2008 Miami Tue, 25 Mar 2008
	BMC UserWorld 2008 Lisbon Tue, 25 Mar 2008